How do I manage or cancel my subscription?

If you subscribed through the App Store, open Settings on your iPhone, tap your name, then Subscriptions, and find intent: trade. If you subscribed through Google Play, open the Play Store app, tap your profile icon, then Payments & subscriptions. You can cancel anytime; access continues until the end of your current billing period.

My data is not syncing between devices.

intent: trade stores your data locally first, then syncs to the cloud. Check that you are signed in to the same account on both devices and that you have an internet connection. If the issue persists, try signing out and back in. Your local data will not be lost. If that does not help, email us at support@tilorah.co.

Can I export my trade data?

Yes. You can export your journal data from within the app settings. Your data belongs to you.

How do I delete my account?

You can request account deletion from the app settings or by emailing support@tilorah.co. We will delete your account and associated data within 30 days, except where retention is required by law.

What does the AI chart analysis do?

When you upload a chart screenshot, the AI identifies visible patterns, support and resistance levels, and other technical features. It returns observations, not trading advice. Always verify with your own analysis. This feature requires an active Standard or Grand subscription.

Is my trading data private?

Yes. Your journal entries are stored in your account and are not shared with other users. When you use AI features, the submitted image is sent to the AI provider for processing only; it is not used to train their models. See our Privacy Policy for full details.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Refunds for Google Play purchases are handled by Google. If you purchased directly through our website, email support@tilorah.co.

The app is not loading or seems stuck.

Close the app completely and reopen it. If the problem continues, check for an app update in your device's app store. If you are still stuck, email us with your device model and OS version so we can investigate.